Terms of service
Last Updated: 6 October 2026
1. Introduction
Usage of our website and related services (“our Services”) are provided by More Human Limited (“we”, “us”), a company registered in Scotland under company number SC781265 whose registered office is at 1 4F2 Jessfield Terrace, Edinburgh, Scotland, UK, EH6 4JR.
Our Services are provided for specific purposes (“the Purposes”):
- to support screening;
- to support self-reporting;
- to support self-identification;
- to support self-referral for a diagnosis;
- to support medical referral for a diagnosis;
- to support you in gaining assistance with work or study;
- to support you in gaining a learning diagnosis of ADHD or autism;
- to support you in applying for support services that accept either self-identification or a formal medical diagnosis;
- to support you in gaining a formal medical diagnosis;
- to connect you with a peer community (the Aurora) to share knowledge and support;
- to give you access to a curated library, self-care marketplace, and self-guided interventions;
- to give you access to Ask Uma, our voice-driven search interface across the Aurora, library, marketplace, and interventions.
They are provided for your personal use only. They should not be duplicated, modified or shared with any individual or organisation for any other purposes without the written permission of More Human Limited.
To benefit from the use of our Services and any offers and/or information set out in them, any person given access to our Services (“you”, “your”) must agree to these terms. By doing so, you’ll enter into a contract with us to use our Services under which we will both have the respective rights and obligations set out below. If you don’t agree to these terms, you shouldn’t use our Services.
These terms apply to your use of our Services and purchases made via our Services. Our Services may link to third-party websites or profiles, and any information, purchases, or agreements you may enter on those third-party websites or profiles will be their responsibility. Additional terms may apply to any purchases made or services provided.
Please note that entering into any contract with us to use our Services does not affect your statutory rights.
2. Who the service is for (and not for)
Our services are designed to support adult women, non‑binary, and AFAB people who are 18 years or older.
Our services are not designed to support:
- Cisgender Men: The service was co-designed with and for women, non‑binary, and AFAB people.
- Children: You must be 18 or older to use this service.
3. What countries is the service available in?
Our services are available globally, with one exception: due to Swiss data protection regulations that we are still reviewing, the Services are not currently available to residents of Switzerland.
For users in the United States, although HIPAA may not apply directly to our direct-to-consumer service, we voluntarily apply privacy and security safeguards comparable to those required under HIPAA. Specific rights and protections are set out in the Notice of Privacy Practices in our Privacy Policy.
We make no promise that content accessed by the Services is appropriate or available for use outside the UK. If you choose to use the Services from locations outside the UK, you do so on your own initiative and are responsible for compliance with local laws.
4. Medical disclaimer and limitations
Our services are for informational purposes only and are not a substitute for professional medical advice. We do not offer a formal medical diagnosis, treatment, or advice. The reports and insights you receive are not a substitute for a professional diagnosis from a qualified health professional.
Autistic traits and/or ADHD symptoms must be evident during childhood and not better explained by another cause or diagnosis. Diagnosticians consider your early developmental history as well as currently presenting autistic traits and/or ADHD symptoms; this may require the support of an informant who knew you in childhood.
Please consult a medical professional for your physical, sexual, and mental health needs. We are not responsible for any action you take based on the content of our services without seeking professional medical advice.
5. Crisis support signposting
More Human is not a crisis support service. Please call emergency services or go to A&E if you’re in an urgent crisis. If you need mental health support, please contact your GP or the Samaritans at 116 123 (24 hrs).
Wikipedia provides a list of global suicide crisis lines
https://en.wikipedia.org/wiki/List_of_suicide_crisis_lines
6. Your account security responsibilities
6.1 Account security
You are responsible for:
- Protecting your passkey. Every way into your account, including every way to recover it, starts with your passkey. Your passkey syncs through your Apple or Google account, so signing in to that account on a new phone or computer brings it back.
- Keeping your recovery phone number current. If you change your number, update it in your account settings.
- Adding your Uma membership card to Apple Wallet or Google Wallet. It is your backup way to prove it is you if you forget your PIN and no longer have your recovery phone number. It also syncs through your Apple or Google account, and you can download it again from your profile at any time.
- Using a secure device to access Uma. We recommend keeping your device's OS and browser up to date with security patches.
- Logging out when using a shared device.
6.2 Account lockout
Uma uses two factors. There are only two ways to reset your PIN: your passkey plus a 6-digit code sent by text to your recovery phone, or your passkey plus your membership card in Apple Wallet or Google Wallet.
- If you enter your PIN wrongly 5 times when you log in, your PIN is blocked. You unblock it by resetting your PIN in one of those two ways.
- If you enter your recovery phone number or a text code wrongly 5 times, the text option is blocked. You can still reset with your passkey plus your membership card.
- If a membership card check fails 5 times, the card option is blocked. You can still reset with your passkey plus a text code.
- If both options are blocked, your account cannot be recovered.
- There is no time limit. A block does not expire on its own.
- We alert you by email whenever something is blocked.
This is a security feature to prevent automated attacks. If you believe your account has been compromised, contact leanne@wearemorehuman.co.uk.
6.3 Permanent account loss
Without your passkey there is no way into your account. If you lose your Apple or Google account, and your passkey with it, your account cannot be recovered. If you lose your passkey, your email, your recovery phone, your membership card and your PIN, your account cannot be recovered and your data cannot be got back. You would need to create a new account with a new email address.
We strongly recommend keeping your passkey synced to your Apple or Google account, keeping your recovery phone number up to date, and adding your membership card to Apple Wallet or Google Wallet.
6.4 What we will not do
For security reasons, we will not:
- Issue replacement passkeys via email or customer support.
- Verify your identity and grant access without your passkey and either your recovery phone or your membership card.
- Ask for identity documents, such as a passport or driving licence.
- Create manual recovery processes.
- Share your account access with support staff.
If you are locked out, your only recovery path is your passkey plus either your recovery phone number or your membership card. This is deliberate and non-negotiable.
8. Ask Uma voice search
Ask Uma is our voice-driven search interface. It allows you to ask questions in natural language and receive spoken and visual responses drawing on the Aurora's collective knowledge, our curated library, our marketplace, and our interventions.
Ask Uma is a science educator, not a medical provider. She shares research on mechanisms, points you to community-vetted resources, and helps you find what has worked for others. She does not diagnose, prescribe, or give medical advice.
When you use voice input, your device's browser processes the audio into text. On Chrome, Edge, and Android devices, this is done by Google. On Safari and iOS devices, this is done by Apple. Google and Apple act as independent data controllers for the audio input. They determine how your voice recording is handled, and Uma has no control over their practices. Uma never receives, processes, or stores the audio recording. We only receive the text transcription. What Google or Apple do with the audio after transcription is governed by their own privacy policies, not ours. For full details, see our Privacy Policy Section 6.1.
Uma's verbal responses are generated by a text-to-speech provider (ElevenLabs or Amazon Polly) from text produced by Uma. Only generic educational text is sent to the provider; no personal or health data is transmitted.
If your browser does not support speech recognition, or you prefer not to use it, Ask Uma provides an equivalent text-input option.
9. Intellectual property
The intellectual property rights in our Services shall belong to us. Neither this Agreement nor the supply of any information grants you or anyone you are connected with any licence, interest, or right in respect of any intellectual property rights in our Services except the right to use our Services solely for the Purposes.
Additionally, you agree that the content of our services, including your self-reports, are for your personal use only and may not be copied, replicated, reproduced, redistributed or otherwise exploited for commercial or financial gain.
10. Content accessible via our services
While we believe the content accessed through our Services is accurate, we do not provide warranties for this and do not accept responsibility for the accuracy or completeness of any information. We are not liable for any third-party content, which may be inaccurate, incomplete, or outdated.
10.1 Creators, authors, podcast hosts and guests
Uma features neurodivergent creators, authors, podcast hosts and guests in the library and the People directory. Each one has an Uma profile that links them to their content, such as their books, podcasts and videos. We display only information that is available in the public domain, such as their AuDHD or other neurodivergent identity where they have shared it publicly.
10.2 Videos and pictures uploaded by creators and podcast hosts
If you are a creator or podcast host and you upload or send us videos or pictures to appear on Uma, you confirm that you own them or have permission to share them, and that anyone who appears in them has agreed. You keep ownership. You give us a non-exclusive, worldwide, royalty-free licence to store, display and caption them within Uma for as long as they are on Uma.
10.3 Right to withdraw consent
If you are a creator, author, podcast host or guest featured in Uma, you can withdraw your consent at any time. Email our founder personally at leanne@wearemorehuman.co.uk and we will remove your Uma profile and the content associated with it, including your books, podcasts, videos and pictures. See Section 6.3 of our Privacy Policy.
11. Access to our services
We do not guarantee that access to our Services will be uninterrupted or error-free, or that they are free of bugs or viruses. It is your responsibility to use appropriate hardware, software, and virus protection to use our Services safely. The availability of our Services may be suspended from time to time for maintenance.
Our Services may provide links to third-party websites for your convenience. We are not responsible for the content of these sites. You should confirm their terms and conditions before using them. We are not responsible for the availability of any third-party offers or services.
Some links to books and products in the Uma library and self-care marketplace are affiliate links, including links to Amazon and Bookshop.org. If you buy something after following one, we may earn a commission at no extra cost to you. Commission helps keep screening free. It does not decide which books or products we list. As an Amazon Associate, More Human Ltd earns from qualifying purchases.
12. Fair use
12.1 Personal use
Your Uma account is for your personal use only. Do not share your email, PIN or passkey, or let anyone else use your account. We may suspend or close an account that is used by more than one person.
12.2 Self-reports
You get one self-report each for ADHD, autism, CPTSD and health. You can download each one as many times as you like during your access period. Retaking a screening does not create a new self-report.
12.3 Screening limits
You can complete each screening up to three times in a calendar month.
12.4 Misuse of the service
You must not try to get around these limits, share your account, use automated tools to access Uma, or copy, resell or redistribute Uma's content or reports. If we believe the service is being misused, we may limit, suspend or close the account. We reserve the right to close any account that is misused.
13. Payment terms and right to cancel (UK consumers)
13.1 Payment obligation
All fees for the Service are detailed at the point of purchase. Payment must be completed in full before access to the digital content is granted. By submitting your payment, you agree to these Payment Terms.
13.2 Right to cancel and loss of cooling-off period (UK)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers typically have a 14-day right to cancel when buying online. Before you pay, you turn on the switch next to the Pay button, which says: "By proceeding with payment, I acknowledge that I lose my 14-day right to cancel and request a refund because my results, downloadable self-reports, canvases and tools are available instantly." We then email you to confirm this.
13.3 No refund policy
Due to the immediate and non-revocable nature of the Service access, all sales are final and non-refundable. We do not issue refunds, exchanges, or credit, including non-use of the Service.
13.4 Statutory rights (faulty content)
This no-refund policy does not affect your legal statutory rights under the Consumer Rights Act 2015. We warrant that the digital content will be of satisfactory quality, fit for purpose, and as described.
If the digital content is found to be defective or not as described, you are entitled to a repair or replacement. If a repair or replacement is not possible or is unsuccessful, you may be entitled to a price reduction or a full refund.
13.5 Founding member accounts
Everyone on the Uma waiting list who is invited to BETA testing by email is upgraded to a paid 6-month account with founding member status, free of charge. To receive it, you must sign up through the invitation link using the email address the invitation was sent to. The upgrade is applied automatically. It is personal to you, cannot be transferred, and has no cash value.
13.6 Referral codes
Founding members receive a personal referral code. Anyone who uses your code can upgrade to a paid account for 50% off. For every person who signs up for a paid account using your code, your membership is extended by 1 month. Extensions are added once the referred person's payment has completed, cannot be exchanged for cash, and cannot be earned by using your own code. We may end or change the referral scheme at any time; any extensions you have already earned will be kept.
13.7 Launch party tickets
The Uma launch party is online, on Friday 6 November 2026, at 10am or 4pm UK time. Tickets are personal, cannot be transferred and have no cash value. If the party has to move, ticket holders will be told by email and their ticket will be valid for the new date.
14. Our privacy policy
How we use any personal data you give us is set out in our Privacy Policy, which is incorporated into these Terms of Service. We will not share any of your Personal Data with any other third party without your explicit consent.
15. Which laws apply to these terms, and how you can take action via the courts
If you have any problems with us or our Services, we’ll do our best to resolve them. Please contact us at leanne@wearemorehuman.co.uk if you need to raise any issues with us.
These terms are governed by Scottish law and wherever you live you can bring claims against us in the Scottish courts. If you live in England, Wales, or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
We make no promise that content accessed by the Services is appropriate or available for use outside the UK, and accessing the Services from territories where their contents are illegal or unlawful is prohibited. If you choose to use the Services from locations outside the UK, you do so on your own initiative and are responsible for compliance with local laws.